HARDWARE AND SOFTWARE REQUIREMENTS

The technology we use, allows practitioners and patients to video conference without downloading software. We do this by depending on the technology available on device/browser that you use. Below are our system requirements


HARDWARE

To complete a video call, participants will need a device (ie desktop, laptop, mobile phone or tablet) that has (or can be connected to) a camera and microphone. We recommend that practitioners use a computer (ie Desktop or Laptop), as files can only be transferred from these devices. We also recommend practitioners use a headset to prevent problems with multiple mic feedback.

INTERNET CONNECTION

Your internet connection is a major influence in how well the system will work for you. Although our service will work with a 3G connection, you may encounter issues such as poor video quality and choppy audio. We recommend you have 4G connection, NBN or Wifi. You can check your internet speed with our speed test.

SUPPORTED BROWSERS(DESKTOPS AND LAPTOPS)

Windows:

Chrome  Chrome check  Firefox  Firefox  

Mac:

Chrome  Chrome   Firefox   Firefox   Safari  Safari check

The highlighted browsers are what we recommend for each operating system.
We recommend practitioners use a computer to initiate a video call as file transfers are only possible when a practitioner is using a computer.
Practitioners will need a camera and microphone. We also recommend a headset to prevent multiple mic feedback.

SUPPORTED MOBILE DEVICES AND BROWSERS

The technology we use for our video chat has only been incorporated into devices in the last four to five years. If your device is older than this, we recommend using a desktop/laptop for the video call. Apple devices (iPhones, iPads) need to have iOS 13+.

Android Devices:

Chrome  Chrome  check  

Apple Devices:

Chrome  Chrome   Safari  Safari check

The highlighted browsers are what we recommend.

REPORT AN ISSUE

Reporting any issues you notice will bring it to our attention and help us improve the system. You can report issues to us using the form here. In the product name, please enter Telehealth or VirtualDoc365.